Saturday, May 8, 2010

What Ratan Tata did for the Mumbai victims

What Ratan Tata did for the Mumbai victims.... a every Indian should know.

Ratan Tata is the chairman of Indian Hotels who own the Taj Mahal Hotel Mumbai, which was the target of the terrorists last year . Hotel President a 5 star property also belongs to Indian Hotels.

Although there is no official confirmation on this but this is what is being said publicly. If true the following is really touching.

  • All category of employees including those who had completed even 1 day as casuals were treated on duty during the time the hotel was closed.
  • Relief and assistance to all those who were injured and killed
  • The relief and assistance was extended to all those who died at the railway station, surroundings including the “Pav- Bha ji” vendor and the pan shop owners.
  • During the time the hotel was closed, the salaries were sent by money order.
  • A psychiatric cell was established in collaboration with Tata Institute of Social Sciences to counsel those who needed such help.
  • The thoughts and anxieties going on people’s mind was constantly tracked and where needed psychological help provided.
  • Employee outreach centers were opened where all help, food, water, sanitation, first aid and counseling was provided. 1600 employees were covered by this facility.
  • Every employee was assigned to one mentor and it was that person’s responsibility to act as a “single window” clearance for any help that the person required.
  • Ratan Tata personally visited the families of all the 80 employees who in some manner – either through injury or getting killed – were affected.
  • The dependents of the employees were flown from outside Mumbai to Mumbai and taken care off in terms of ensuring mental assurance and peace. They were all accommodated in Hotel President for 3 weeks.
  • Ratan Tata himself asked the families and dependents – as to what they wanted him to do.
  • In a record time of 20 days, a new trust was created by the Tatas for the purpose of relief of employees.
  • What is unique is that even the other people, the railway employees, the police staff, the pedestrians who had nothing to do with Tatas were covered by compensation. Each one of them was provided subsistence allowance of Rs. 10K per month for all these people for 6 months.
  • A 4 year old granddaughter of a vendor got 4 bullets in her and only one was removed in the Government hospital. She was taken to Bombay hospital and several lacs were spent by the Tatas on her to fully recover her.
  • New hand carts were provided to several vendors who lost their carts.
  • Tata will take responsibility of life education of 46 children of the victims of the terror.
  • This was the most trying period in the life of the organisation. Senior managers including Ratan Tata were visiting funeral to funeral over the 3 days that were most horrible.
  • The settlement for every deceased member ranged from Rs. 36 to 85 lacs [One lakh rupees translates to approx 2200 US $ ] in addition to the following benefits:
a. Full last salary for life for the family and dependents;
b. Complete responsibility of education of children and dependents – anywhere in the world.
c. Full Medical facility for the whole family and dependents for rest of their life.
d. All loans and advances were waived off – irrespective of the amount.
e. Counselor for life for each person

1. How was such passion created among the employees? How and why did they behave the way they did?
2. The organisation is clear that it is not something that someone can take credit for. It is not some training and development that created such behaviour. If someone suggests that – everyone laughs
3. It has to do with the DNA of the organisation, with the way Tata culture exists and above all with the situation that prevailed that time. The organisation has always been telling that customers and guests are #1 priority
4. The hotel business was started by Jamshedji Tata when he was insulted in one of the British hotels and not allowed to stay there.
5. He created several institutions which later became icons of progress, culture and modernity. IISc is one such institute. He was told by the rulers that time that he can acquire land for IISc to the extent he could fence the same. He could afford fencing only 400 acres. He also made a condition that the TATA name should not be used (ironical in a country where half the roads and buildings bear Gandhi tag although they may not even have seen them)
6. When the HR function hesitatingly made a very rich proposal to Ratan – he said – do you think we are doing enough?
7. The whole approach was that the organisation would spend several hundred crore in re-building the property – why not spend equally on the employees who gave their life?

This was not covered by any news channel. The channels are busy showing cast politics, Sania Mirza's wedding, Shahrukh Khan's wedding. But these stories need to be told to the nation.


Benedict G May 8, 2010 at 2:54 PM  

thats a wonderful thing to do. Iam sure there will come a time when every corporate organization will function with the people in mind and not profits.

thanks for sharing

Subhadeep Bhattacharjee May 8, 2010 at 3:08 PM  

That is too much of a call in a country like India where business houses are not institutionalized....but Tatas made us proud even when the Indian economy was crawling and still make us proud with their corporate culture

Anonymous,  May 11, 2010 at 12:33 AM  
This comment has been removed by a blog administrator.
Liberal May 12, 2010 at 11:15 PM  

I hope u don't mind me asking, but can you provide a link to some official website which corroborates all the information presented here?

satya May 13, 2010 at 10:44 AM  

I feel that it is high time that Govt. of India should do something regarding rising terrorism in out country. Moreover, Tatas had showed an example to the Govt. about how to treat your employees and citizens. I feel that if in place of Tata the Govt. would be there then they would have only paid 1-5 lakh as a compensation amount to the victims.

Yours Truly May 14, 2010 at 11:43 AM  
This comment has been removed by the author.
BAZARD May 14, 2010 at 12:23 PM  

It's superb. Slaute to shri Ratan Tata
Dear subhadeep, can you please provide us the source of this information?

S May 14, 2010 at 8:38 PM  

Ratan Tata is a pioneer, just like the Tatas before him, whether it comes to business or in this case, the spirit of reaching out. While many loudly claim Bombay as their own, no one else (Thackeray n Co. included) can claim to have treated its people; its terror victims as their own. Mr. Tata has reached out to even non-Tata employees. A big big salute to the man and his big heart.

Esp for Liberal: While it's okay to ask for corroboration, if you don't mind my saying - you could spend a few seconds of online research to clear your doubts. It's what grown ups would do. Try it next time :)

Wanderer May 16, 2010 at 4:09 AM  

The link that you have given does not provide any corroboration for this information. As the poster of the information the onus is usually on you to provide the source of the information instead of expecting your readers to google out the information themselves.

sunil May 16, 2010 at 12:31 PM  

Ratan Tata did what he thought was right.How many think like that.Probably very few.Tatas are pride of nation,they have been like that and GOD willing will not change in times to come.

Anonymous,  May 16, 2010 at 8:27 PM  

Lolz...just put in an icon and his deeds and we get catcalls,a shower of paeans.....a call and foresight descrying hope???

Ratan Tata can't help out the whole of India(meaning even ratan tata isn't big enuf for that )....but he played his part.
His deeds serve as a precedent(to invoke action),not as a beacon of hope(aka sit and wait).

Millions of Indians haven't been remotely touched by terrorism,yet none come out and help.
But the lazy,stricken goofs that we are....just bloodshed wins us.Outright.

Utter sadness....Hope.Hahaha.

Uday Kumar Lazurus May 19, 2010 at 1:48 PM  

Appreciate the work but could you think of - how much he gets/have.. from that he is giving..

I still appreacte and hope organisation differenciate resource's & people

Praveen Patrick Vijay Pandian May 20, 2010 at 9:45 PM  

Praveen Pandian - Mumbai

Hats off

Tatas are known for beeing good

Anil June 2, 2010 at 3:11 PM  

In India only Individuals do something for the Society but never ever the Government will do any sort of help to the people...Unfortunate that we elect them so that they can eat away all the resources...leave about doing something instead they leave country like Pakistan without pointing GUNS to them...anyways thanks to people like Tata's...we(India's) still in this position.

chotu July 5, 2010 at 6:02 PM  

i will only say that if someone want's to see god see "MR.RATAN TATA".all those activites should be done by the govt. just greattttt work done by this LEGEND.WE ALL SALUTE YOU.THANK'S SIR.

bakshi August 15, 2010 at 11:12 PM  


Jaz July 18, 2011 at 10:51 PM  

Hostels are located in cool places that hotels are not.

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